Do not buy this oven unless you are a AO installer with the brackets.
1/5
One star because the oven works. No fixing kit supplied. I tried using my existing brackets from a previous howden oven lamona , but new one is a different size width so will need to bespoke make the brackets. Reported to AO, first email shifted any responsibility and stated that it was my electricians responsibility to provide the brackets. This is ridiculous. Second email stated that their installation team would bring the brackets if we wanted. Hello cost of living crisis, obviously trying to keep costs down. Plus I don’t need someone to install an oven, I just need the parts which with all other ovens are supplied. I’ve bought two other large products from AO, having spent £0000’s and the first time we need some decent customer care they let you down. AO Don’t stock units that don’t provide the customer with what they need. For the sake of two brackets (cost of pence to you) you could have had another happy and loyal customer but sorry no chance now. Am I the only person on here to be able to fit an oven. I guess everyone else pays to have it fitted? Good for AO.
