Huge Disappointment!!
1/5
I bought this cooker end of June - very pleased with the look but to be honest didn't make full use as BBQ season! Now using everyday & noticed fan oven wasn't getting very hot & cooling fan kept kicking in for no reason & also excess steam which had marked the top vent. I actually bought a oven thermometer as I wasn't sure if I just needed to get used to oven and it was ok - well it wasn't ok! I also noticed a plastic smell which I wasn't sure if it was because it was new or perhaps I had spilt something - so kept wiping over inside but it got worse! Then nearly 2 weeks ago when using hob there was a loud pop and the whole thing blew! Called Leisure - who are now owned by BEKO!! And they got an engineer out that Friday - when the engineer came there were 5 parts that needed replacing - new top required, wiring loom, control PCB, thermostats & new cooling fan! It's 3 months old & hardly used - that shouldn't be the case! Spoke to Leisure/BEKO & told I just have to wait for repair - they will not replace as over 30 days old!! Spoke to AO who's hands are tied and who have been helpful & reimbursed me for camping stove I am now using to cook on! HOWEVER I am still waiting for parts & engineer to come & replace & having to use microwave, slow cooker & camping stove to cook for my whole family! I'm disgusted that they wouldn't just send me a new cooker when clearly my nearly £1000 cooker is faulty! I am hoping this gets resolved soon but am completely frustrated with how slow the whole process is taking! I would have expected a replacement immediately! I will NEVER buy a Leisure/BEKO product again!!
Katy Davis