My 18 year old dryer was going "Thud! Thud! Thud!" every time the drum rotated, so I reckoned it was time for a new dryer. Accordingly, I purchased a Hisense DH5S102BW Heat Pump Tumble Dryer. When I ran my brand new Hisense dryer, it went "Tick! Tick! Tick!" every time the drum rotated. The improvement was not enormous. The Hisense did dry clothing adequately but the constant noise while operating was quite irritating. I found the controls to problematic. One has to hold down the touch sensitive buttons for several seconds before the dryer activates but it was difficult to tell when the buttons had been held down long enough to start the dryer. The Hisense gives one no sound cues to indicate when it is starting or finishing a drying cycle. I complained to AO.com about the Hisense dryer and they sent out a technician to examine it. The technician determined that the loud ticking noise was a manufacturing fault and AO.com accepted a return of the dryer and gave me a full credit of the cost towards the purchase of another dryer. A full refund was also available to me. Subsequently, I purchased another dryer from AO.com and am more than happy with the second machine and have reviewed it separately. Another thing I did not like about the Hisense dryer is that when I put a wet bed sheet into the machine it rolls it into a ball. Thus, the outside of the balled up sheet dries while the inside part of the balled up sheet stays damp. To be fair, every tumble dryer I have used in the UK seems to do this. I have never noticed this phenomenon with clothes dryers I have used in other countries and I have spent time living in Canada, Australia and Japan and using domestic clothes dryers in all of those countries. In my experience, this seems to be a common issue with UK clothes dryers and I don’t know why this would be. If you are considering purchasing this Hisense dryer, note well that this is a large, 10 kg machine. When in place in my kitchen it protruded about 15cm from the edge of my counter. This is not a fault in the machine of course, just something a buyer should keep in mind. So I was very dissatisfied with the Hisense DH5S102BW Heat Pump Tumble Dryer. The manufacturing fault would have been obvious to their quality control people as soon as the dryer was started up to test it and it should have never left the factory. One star out of five, only because that is the lowest rating I can give it. Personally, I will never again purchase a Hisense product.

Great product very efficient

Fantastic product, its so easy to use and the clothes come out perfect and barely need to use an iron, its very quiet and i love the light inside the drum, i would highly reccomend this to anyone looking to replace their drier with a more energy efficient one

Only been using for couple of days but it’s been amazing. Love that you can put the condenser hose into your drain so you don’t have to empty the container. Clothes seem a lot better when dried.

Very easy to use and also very efficient and somehow takes out less water then my old dryer but still get them dry, how that happens only god knows ??

Initially we were out off a heat pump dryer by a less than helpful lady at Currys!! But ok doing lots of checks the Hisense came up tops and we weren't disappointed. It dries better and the clothes are so much fresher and softer than our previous standard dryer. Worth every penny.

This product replaced a 4 year old conventional dryer which had sadly failed and tried to set on fire (from different manufacturer) so I was forced into a new purchase. However, I’m so glad we changed. This dryer is ridiculous… my dries have gone from using 8-10kW to 1-1.5kW. At today’s energy prices (~30p/kW) this thing will have paid itself off in 240 cycles. We do 5-7 cycles a week, so within a year, I will have saved money. From a practical perspective, the manual is pretty good (though there is a slight lack of clarity about the custom cycle settings), installation is very easy including plumbing in the drain if you don’t want to use the collector drawer. The cycles do what they say, leaving your clothes slightly damp for ironing all the way to bone dry for storage. We’ve tried some delicates and that cycle didn’t damage anything we tested. The lint catcher is actually two lint catchers and so far has done an exceptional job of keeping any lint away from the condenser (meaning significantly lower risk of any failures). The mobile app is excellent and even shows how much energy the unit has used. My one gripe with this machine is that it doesn’t default to mobile app control being on. You have to select it on the machine when you load it and turn it on. If it could default to on it would make the app much more useful. An excellent product and a good price that, if you’re upgrading from an older, non heat-pump machine, will pay itself off easily.

I absolutely love this dryer. My son even helps tip away the water and check the lint traps. 10kg means it fits lots in too! It’s not silent, but it certainly drys your items!