I hardly ever write reviews but this dishwasher frustrates me on a daily basis so if I can save someone else the pain then it's worth the effort. To be fair, I have to say that it does have some good points to start. The programmes work well and the top tray can be lowered or raised which means that we can fit in glasses which were too tall for our old washer. However, my main gripe and ongoing frustration is with the bottom rack which is designed with woefully inadequate runners. When pulling the tray out and pushing it it, it constantly slides off its rails sending it sliding across the door (or worse) and when full of dishes and pans - it's an absolute nightmare to shift. I have to manhandle it daily and it's just so frustrating. I wish I'd never bought it. Save yourself the pain....