Really like the quality of the product, everything seems to work as it should and it's easy to operate. Only drawback is the length of time it takes to dry clothes which is approximately twice as long as our previous dryer. The upside is that the heat pump tech appears to use much less energy. We are replacing all our old kitchen appliances so we joined the five star membership scheme to get discounts, free delivery and disposal.The service from AO has been excellent.