Nightmare appliance and customer service
1/5
Nightmare dishwasher and customer service. After installation the dishwasher didn’t work. Called AO (30mins on hold) to be told because it was plugged in it is now Hotpoints responsibility. After 58 mins on the phone to hotpoint and various telephone instructions they told me to try it over night. Didn’t work again so I called them back. This time it was a 1hr 30min call whilst another engineer tried more tests over the phone. Eventually they admitted defeat and sent an engineer out to take a look. The engineer took one look and said it was broken and to await a phone call from hotpoint. The following day hotpoint called and gave me a refund number to give to AO. I called AO which then took 40 mins to get through. They excepted the refund but needed to check with hotpoint which then took another 30mins. I think I spent around 12 hours waiting for calls, engineers and general messing about with this heap of rubbish. I’m sure not all their machines are that bad but if you’re looking for customer service and confidence buying AO isn’t the place. They should of just swapped it or let me exchange right at the start and then I wouldn’t of been writing this review. Needles to say I bought the new one from John Lewis.
Matthew Sutcliffe