I was a little skeptical of buying this product due to some mixed reviews but as a parent to four boys who get ditched and having to do at least three wash loads a day I can safely say that this dryer is fantastic. The AO experience is always great with up to date messages regarding delivery to the point where the driver even contacted me to say that they were half an hour away and still turned up 10 minutes early which was great for an all day slot. In regards to how the dryer works, it will dry an 8kg wash load in an hour and 26 minutes and is easy to maintain the cleanliness of it. Very easy to use and reliable. Would recommend this dryer to anyone with a big family. It is also very easy to install and works pretty much from the moment you plug it in. Easy 5 out of 5 rating for this product.