Initially we struggled with the operating info and couldn’t find where the 15 minute cycle was. AO was very helpful and ended up contacting the manufacturer and sitting in to a 3 way conversation. We were given the instructions and followed it with an email to reinforce the instructions,these turned out to be incorrect. But as they say keep persevering and I did until I found the correct process myself. I am now pleased with the dishwasher whilst getting used to the programs. Support by AO was exceptional.