I have used Ao a number of times, for various different applicances. They have great communication and keep you informed from order to receiving at the door. They are prompt and the delivery team are great. The latest order arrived on time and the delivery team carried them in for me. The hoovers work great, all brand new boxed, and they were cheaper than anywhere else, I spend quite alot of time shopping around for a good deal and I keep coming back to AO,.,,,very happy...