I worked for many years for the NHS and was used to seeing Henry being trundled around by his trunk and seeing his friendly smile. One day, I had a patient leave a lot of mess in my carpeted testing room from their shoes so decided to visit the cleaner's cupboard to use her Henry. I was so impressed that I promised myself that one day, I would buy one. I love my Henry he sucks up all the dirt generated by my three dogs with no problem - I wish I'd bought him sooner. My only issue was that he didn't come with a manual so I had to search online for one.