So far, and it's only been a week, it's been good. My only gripe is trying to get the foam protection off from the shelf with the water container for the ice. It's just impossible to do without trying to get the shelf out, and I almost broke the shelf trying to get it out from underneath the bolted on fittings. in the end, I pulled off as much as I could, and left the rest. It's working great though, and I love the fact it's not plumbed in, so we were able to put it where we needed it in our kitchen, and still get ice on tap.
Delivery was quick and efficient, and not having paid for installation, they just left the whole package in the kitchen. If you aren't up for unpacking and disposing of a pile of cardboard and polystyrene foam, then get the installation service.