The delivery service was brilliant. Lovely smiley staff. Sadly on opening the packaging the fridge had three dents on top snd several down one side. Fortunately the delivery guys were still there so came in to inspect. I was given two options; they could take it away and bring a new one as a replacement, or ask customer service team to call me later that day who would offer a discount to reflect the damage and I could then decide whether to keep it or have a new one delivered. TWELVE DAYS ON and I have not received any calls or communication. I purchased this as my existing fridge had ceased to work and so I have been without ANY fridge since as, obviously, I cannot use this until I have received the discount offer and decided whether to accept it. In hindsight I wish I’d sent it straight back. So sadly, I could not be more unimpressed by my first experience with this company.