Having used Stoves products in the past, it was as expected, really good.
Only problem was the telescopic runners had been fitted upside down. After a long time on YouTube, I called and reported this.
Very helpful girl from AO arranged a conference call with somebody from Stoves.
The situation was explained and it was arranged for an engineer to attend and replace the wrongly fitted parts.
I was very pleased, especially at this time of the year, to get an engineer attend some five days later.
Only problem was that the replacement parts had not been ordered for his visit.
After about 10 seconds he confirmed my suspicions that the parts had been fitted incorrectly. He then ordered the part while in my kitchen.
This will result in another visit, already scheduled. Let’s hope he has the parts this time.
Product is great, this has slightly taken the edge off it though.