First American style fridge finding it excellent

Water dispenser not working. Engineer due out to repair after less than two weeks. Poor show

I am very happy with how spacious the fridge is, the fact you can choose if you want the bottom right side of the appliance to be a fridge or freezer is really good. However the main function being the water facility does not work. Pipe keeps freezing. I’ve had the product less than 1 week and it’s needed an engineer. The ice part works fine. I’d probably not of bought the product if I knew this was a common fault as the main reason was the ice/water facility.

Ordered this and arrived on Tuesday . Plugged in on the Friday morning. Saturday afternoon was able to use the Fridays food, freezer -& Top the water up for ice water. Sunday Morning not working. A technician not able to come until middle December! Very disappointing.

I love my new fridge. Was a slight issue at first where the inside enamel had be re worked and ao changed the whole unit no questions. Would definitely buy again the fridge is so big and the lights are great

After many weeks of doing research I bought one of these units at the beginning of September, quick delivery and fitting by Ao.com. ld fridge freezer taken away. I very quickly found out the water pump did not work. Reported this to Ao.com as Hisense didn't answer my call. They arranged for an engineer to come and assess. He didn't arrive - no call cancelling . This was a very noisy unit. Apparently they knew the issue without seeing it and arranged for a completely new unit as they didnt have the part . Number 2 unit delivered and fitted . They checked the water pump before leaving and it worked . Within a short period it stopped working . Another call to both Ao and Hisense and I was told to turn the unit off for 30 seconds and take the water unit out and replace . This solved the issue. For a week . Water went off again so tried this again but it didn't work , then it worked ,then it didnt. Ao was very good arranging an engineer who came out and assessed the issue. I was told it had happened to others and the pipework was freezing up and that was why it was intermittently not working . Ao arranged a full refund for me as I didn't want a repair on a brand new item . It is a lovely fridge freezer but the water issue was very annoying and disappointing . When the men came to pick it up for the return I was told by one arrogent male scratching his head it just needed the pipe work connecting to water supply ! I told him its a known fault and not what the engineer said and by the way its a non plumbed appliance ! Can't fault Ao.com staff they were very helpful and apologetic all the way through. Hisense don't answer the phones but respond quickly if you go through Ao. Com staff and have a three way conference call. I have spent a total of 2 1/2 hours over two months on the phone sorting this out. Had two units , saw 6 delivery men , two engineers one who didnt turn up , and had multiple conference calls . I have now bought one elsewhare without the ice box and the water container is in the door . MUCH better unit .

Looks nice. Plenty of space in both the fridge and freezer sections and easy to see what's in the drawers to. The fact that one part of the freezer can also be used as a fridge if required is brilliant! Love the pull out draw in the fridge which I use for dairy, just need to get used to opening both doors to do so. Also getting used to filling the water container up (my last fridge was plumbed in) but that's nothing major.

It’s a great layout and easy to access. The ice maker is good for cube and crush, but it’s not great at dispensing water!!