I love my new fridge. Was a slight issue at first where the inside enamel had be re worked and ao changed the whole unit no questions. Would definitely buy again the fridge is so big and the lights are great

After many weeks of doing research I bought one of these units at the beginning of September, quick delivery and fitting by Ao.com. ld fridge freezer taken away. I very quickly found out the water pump did not work. Reported this to Ao.com as Hisense didn't answer my call. They arranged for an engineer to come and assess. He didn't arrive - no call cancelling . This was a very noisy unit. Apparently they knew the issue without seeing it and arranged for a completely new unit as they didnt have the part . Number 2 unit delivered and fitted . They checked the water pump before leaving and it worked . Within a short period it stopped working . Another call to both Ao and Hisense and I was told to turn the unit off for 30 seconds and take the water unit out and replace . This solved the issue. For a week . Water went off again so tried this again but it didn't work , then it worked ,then it didnt. Ao was very good arranging an engineer who came out and assessed the issue. I was told it had happened to others and the pipework was freezing up and that was why it was intermittently not working . Ao arranged a full refund for me as I didn't want a repair on a brand new item . It is a lovely fridge freezer but the water issue was very annoying and disappointing . When the men came to pick it up for the return I was told by one arrogent male scratching his head it just needed the pipe work connecting to water supply ! I told him its a known fault and not what the engineer said and by the way its a non plumbed appliance ! Can't fault Ao.com staff they were very helpful and apologetic all the way through. Hisense don't answer the phones but respond quickly if you go through Ao. Com staff and have a three way conference call. I have spent a total of 2 1/2 hours over two months on the phone sorting this out. Had two units , saw 6 delivery men , two engineers one who didnt turn up , and had multiple conference calls . I have now bought one elsewhare without the ice box and the water container is in the door . MUCH better unit .

Looks nice. Plenty of space in both the fridge and freezer sections and easy to see what's in the drawers to. The fact that one part of the freezer can also be used as a fridge if required is brilliant! Love the pull out draw in the fridge which I use for dairy, just need to get used to opening both doors to do so. Also getting used to filling the water container up (my last fridge was plumbed in) but that's nothing major.

It’s a great layout and easy to access. The ice maker is good for cube and crush, but it’s not great at dispensing water!!

Fantastic fridge freezer. So much space and love the 4 doors. So many of the other brands only have 2 doors. As a family of 4 in this hot weather, we're making the most of the ice cubes, crushed ice and cold water! The freezer space is plenty and being able to choose the temperature of one of the sections meets our family needs. Very happy with this purchase. Great service from AO.

Very good. However, I’m still getting use to it. If I put carrots in the left hand veg drawer they freeze but don’t freeze in the right hand drawer! Bizarre! Love the fact you can have an extra fridge. The ice crush is brill. But the water doesn’t get cold.

Wowsa, Loved the size of the American Fridge Freezer plenty of space in the compartments for food and drinks. We are regretting not getting one before!! ??

Delivered and worked a dream! Looks amazing too! Woke up next day to the water dispenser stopped working (as other reviews state) it seems like the pipes the water flows through are blocked or frozen - poor design. AO have been amazing and are sending an engineer out so hopefully that saves it but considering other reviews - someone has been waiting 4 months for a part - AO can take it back and replace it! Shame as it's a beautiful fridge and worked on day 1... fingers crossed!