I was happy to find this oven as it was really difficult to find white ovens, which is my preference. It seems straight forward to use. I'm still trying to get used to it though because I have previously used gas. I was disappointed to find that it only comes with one wire shelf and I had to order another shelf, as in my opinion two shelves are necessary. Also, it comes with a grill pan, but this does not come with a wire rack as it seems they expect you to use the wire shelf positioned above it. I personally would like it to come with a wire rack that fits in the grill pan. It also doesn't come with a handle, but I guess you can just use an oven glove to put it in and out. Not used the grill yet so can not comment on how it will work with the arrangement they seem to require you to do.