I have just had this oven fitted and I am delighted with it, I have only warmed up a meal just to see how it heated up. The main reason I went for this model was for the thermostat settings. I like to bake a lot of cakes and always cook at 160c using the fan. On my old oven the settings went up in 25s so I always needed to use a thermometer inside to check the right temperature. So this model was perfect for me. But when I turned it to 160 I thought I would double check with my old faithful thermometer, to my disappointed the temperature on my thermometer was almost 180c and not 160c as it should have been so I am a little worried about baking cakes without using an oven thermometer. I will have to make a cake and see the results. The instructions are very basic and do not give a great deal to work with. Is there any support site where questions can be asked. I also think that 2 shelves and a wire rack should have been supplied especially the wore rack for the grill tray. But I have to say it look lovely in my kitchen