The oven is fine, once you've figured out how it works! Our first use of it was to grill a simple cheese and ham toastie. After 45 minutes it created some stale bread so we reverted to our old toaster. Convinced it didn't work, we called for help and we were told an engineer would be with us in a couple of days. Despite being a Hotpoint engineer, he didn't know how it worked and read through our instructions and arrived at the same conclusion as we did - it didn't work. He called their tech. dept., but no reply. After further messing around he discovered the grill would work, but only with the oven door closed which meant you couldn't see how the food was grilling. He like me, agreed that it was a daft idea to try to grill toast blind, so left and promised to call me when he found out if that was working properly of not. He called later that afternoon to tell me all was well and the grill only worked with the door closed.
It's a daft idea, but if only the instructions were better and such simple things were explained?
Bottom line? The oven's okay but the instructions are rubbish!