Have had to have a hinge and a the lamp cover replace and both times the customer service was awful. Send out an engineer without you being able to talk to to them so had to order parts and then book another appointment. I’m still waiting for the bulb cover to be delivered and no one can tell when that will be. The pyro cleaning function is disappointing as well.

it's very complicated to use. The instructions are not detailed enough. The cleaning function does not work well. There are a few good features, the rising function for bread. Automatic function for poultry. Why so many programmes, just like washing machines, we don't need them. The clock is very dim and the timer very quiet. Would not buy again

Only lasted 13 MONTHS Very disappointing. Had thought Hotpoint a good manufacturer and AO only sold quality products. How wrong I was. Will not use either again. Seams both companies only interested in selling Insurance. Avoid go anywhere elese

Love this oven! We were a little worried as it was delivered a week before Xmas & that's not a lot of time to get used to an oven before cooking the precious crimbo Turkey. We weren't disappointed, its easy to use, cooks evenly, easy to fit - just plug in!

I'm in love with the oven the features overwhelming. I'm still working my way around it however the quality and the built is extremely good. It also includes a rotisserie which is absolutely top-notch and the best part it cleans itself.there were no issues with the fitting goes in nice and easy and very simple to fit

Great service by AO as always. Product is really good quality and easy to navigate, plugged straight in. Just to need to make sure the socket ampage is high enough if this will be running on the same circuit as anything else

Had the oven for a week now. The first time I used it I was worried that the food was not cooked thoroughly as the colouring was very pale but I put it on for the 5 minutes browning that came up at the end of the cooking time and the food was delicious. Cooked all the way through and tasted really juicy but crispy. I have used it every day now to cook meals and baked a cake and everything has come out perfectly, especially when it has the extra 5 minutes browning at the end. Yesterday I decided to try a rotisserie chicken. That was disappointing. I think the chicken must have been too heavy as it ended up falling off the turnspit so once the cooking time was complete the chicken had dried out. Next time I will try a smaller chicken or cook it for less time. I was puzzled on just how long I should cook it for so cooked it for the usual amount of time, this might have been my mistake but I am still learning. After cooking the chicken I put the oven on for its first pyrolytic cleaning. I chose the quick option (2 hours) as it was not too dirty. I put the shelves and sides in the dishwasher. The oven does get very hot and doesn't smell particularly nice but didn't smoke at all. The smell did get a little strong but I closed the kitchen door and opened a window and it was fine. It did take another 45 minutes after cleaning was complete for it to cool down and allow me to open the door. Well to say I was disappointed is an understatement. There was barely any ash and all the drips and dirt were still clearly visible. Especially on the door and bottom edge of the oven. It seemed that for almost 3 hours it had done nothing, even after wiping over with a cloth. I will try the longer setting next time but don't hold out much hope it will make it any better. Very disappointing when you've spent a lot of money for a self cleaning oven that I will probably end up having to clean myself anyway.

Great oven with amazing features NOTE IT COMES WITH A PLUG ATTACHED