My neff oven was delivered faulty, however the customer service I received from Neff was very disappointing, their staff need to be trained on how to deal with customers that have received a faulty oven, surely as these customers are so rare we should take priority.
That is not the case, I reported the fault, then to be told I'd have to wait over a week for an engineer to confirm the fault. Not only that , no time slot could be given, I would have to be on call from 6.30am the day of delivery until 5.00 pm. The engineer would come between 7.00 am to 5.00 pm
and that he would ring me half hour before he came. This is totally unacceptable. I've now got a new oven being delivered with same conditions. Disgraceful!
AO need to negotiate with neff how they treat their customers when on such rare occasions there is a fault with an appliance.