Great machine, but Miele are awful to deal with.
4/5
It's a superb washer dryer. The app is useless, but who needs an app? This has lost 1 star, because the water inlet pipe didn't let any water into my machine. The machine had to be exchanged as DOA and then the AO fitter of the replacement machine had to get a basic hose out of the van. I had to pay for the redelivery and the fitting because first time round my plumber who was here anyway installed it. Miele were useless and wanted me to enter into some weeks-long Odyssey of administration and visits from engineers to confirm what was wrong etc. They accused me and my plumber of crimes of negligence against washing machines. Luckily, firstly I refused to be treated like this and then AO stepped in and put things right (which is why I will always, always use AO). So, if when yours is installed there's a water inlet error, the above may be of use.
Customer