Terrible Design for detergent / conditioner drawer and rubber seal
1/5
Positive: This washing machine is relatively quiet during spinning - this is for one star.
Negative: 1600 spin is still not drying as much as I hoped.
Worst: After each washing there is always a lot of water left in the rubber seal and in the detergent / conditioner drawer (water & detergent residue). I understand it is usual for some water remaining, but this washing machine leaves about 60 - 70 % of water in the drawer.
I personally consider this a big fault - if not drained / dried properly bacteria will grow the washing machine, same stagnant water circulate and the clothes will smell unpleasant. You can drain the rubber seal eventually with a lot of paper towels but you have a really big job getting to the detergent drawer to empty / drain / dry.
Even worst: BEKO's customer service is shocking. I was passed from one caller to another and every time I described the issues they wrote something else on my enquiry.
I had an engineer inspecting the washing machine on two occasions only to confirm this is the new design: drawer is no longer sloping and draining hole is missing. And the rubber seal is also designed in such way that is preventing the water to drain fully.
To a better news: AO customer service was amazing. They organised three-way chat with BEKO allowing me to explain the issues and finally BEKO accepted to give me a refund. I since bought a new brand of washing machine.
I had many BEKO products in the past but based many on the negative experience with customer service I will NEVER, EVER buy another BEKO again!
Anonymous